How it works is simple!
Contact me here on the website, by email at email@example.com, or PM me on Facebook at Pixie Dust Delivery Service to place your order.
Tell me what you're looking for!
I will offer ideas, and together we will customize your order to suit your needs!
I will provide an invoice and link for payment through PayPal here on my website.
A few things to note:
All of my gift baskets are custom made and one of a kind. I have never made the same one twice! I do not have set pricing or set inventory. I will work with you to customize everything to fit what you're looking for. If you're not quite sure of what you'd like, I will be happy to help you find something perfect!
I am very good at what I do, and if it exists, I will find it! I have found rare and hard to find items for many, many clients.
I take pre-order and pre-payment for all orders. I shop "to order". With the exception of special event/seasonal merchandise where I may purchase some extras and offer them for sale, I do not keep inventory on hand.
Gift Basket orders require invoicing and payment at least 7 days prior to delivery, sooner if you are requesting special event/limited edition/high demand merchandise. If you would like to place a last minute gift basket order, please contact me and I will try to fit it in my schedule.
There is a rush fee for any last minute gift basket order: $25 if 3-6 days prior to delivery, $50 if 1-2 days prior to delivery. I will notify you and include it on the invoice if applicable.
Any merchandise orders which require rush processing (shipping with 24-48 hours) may also incur a rush fee of $20-50, plus additional shipping charges for Express Mail when applicable. These fees will be discussed and noted on your invoice at the time the order is processed.
Terms & Policies:
Minimum $50 retail on all orders, plus tax, shipping/delivery & fees.
6.5% sales tax.
Delivery charge of $15 to Disney World owned & operated resort hotels. $20 if delivering to a resort on Disney World Property, not owned by Disney. $20-25 to all other resorts in the Orlando area, if within my delivery service area. Delivery charge is per gift basket. I may offer a discount on multiples, depending on the season and resort location. Your order will be taken to the front desk/concierge where it will stay until you check in to the resort. The concierge will then deliver it to your room when it is ready. Once an item has been delivered to the front desk, it is under their discretion as to when it will be delivered to your room. Pixie Dust Delivery Service does their best to request it be placed in the room upon arrival, but cannot guarantee when the hotel staff will do so.
Shipping is done through U.S.P.S. 2-3 Day Priority Mail. All orders outside the U.S. are shipped Priority Mail International 6-10 Business Day.
20% service fee.
4% payment processing fee.
Please note: payment must be posted through the website or directly through PayPal. Acceptable forms of payment are PayPal, Credit Card, and Debit Card. Money orders, personal checks, gift cards, cash on delivery, and any other form of payment not mentioned above are NOT accepted forms of payment. Merchandise is not held at any time without payment. If you need to post a payment at a later date, please let me know that upfront and I will try to work with you on that. Please do not assume that your order will be held or even shopped for without first posting payment. Receipt of an invoice without posting payment does not hold your order, or your place "in line" for limited edition/ limited release/ special event merchandise. Receipt of a gift basket invoice does not secure your order or your date for delivery until payment is made in full.
When purchasing alcoholic beverages, Government photo ID with proof of age 21 must be provided at time of payment. You can email me to do so at firstname.lastname@example.org Please note that any gift basket containing alcoholic beverages cannot be placed in a hotel room prior to guest check in. The front desk staff must verify proof of age 21 prior to giving the gift basket to the guest. Please note: alcoholic beverages cannot be shipped.
Cancellation Policies: Orders cancelled outside of 10 days will receive a full refund, less a 20% cancellation and restocking fee. Resort delivery orders cancelled less than 10 days prior to delivery date are non-refundable. If your vacation dates have changed, please let me know and I will work with you to re-schedule delivery, or ship your order home to you with an addtional fee for shipping. If you have placed an order for merchandise to be held and then shipped or delivered outside of the 10 day return window, it is no refund/no exchange. Although it is highly unlikely, Pixie Dust Delivery Service reserves the right to cancel an order at any time, for any reason, and without pior notice.
If a preorder/prepayment has been made for a specialty item/future release/special event, and order is canceled more than 60 days after payment posts, the payment cannot be refunded. If you have a paypal account, a manual credit can be issued, less a 20% service fee and 4% payment processing fee. If you do not have a paypal account and wish to cancel an order more than 60 days after payment posts, then the funds will be held for you as a credit towards a future purchase.
Returns/Exchanges: 10 day return/exchange policy: items must be unused, in original packaging with tags attached and must be returned within 10 days of the original shipping date. Buyer pays shipping costs. There will be a 20% restocking fee on all returns. If an item needs to be exchanged, all shipping will be at buyer's expense.
Perishable items, Seasonal/Holiday/Special Event Items, limited edition and limited release items, Magic Bands, ticket media, any edible or food items, electronics, DTech, DVD's, books, Dooney & Bourke, Alex and Ani, Pandora, runDisney, Starbucks, Vera Bradley, autographed and personalized items, gift baskets and their contents, any items from the Dress Shop, jewelry of any kind, anything that has been worn and/or washed including clothing and accessories, all edible items, all souvenir popcorn buckets, all souvenir drink cups/sippers, Magic of the Month Club memberships of any kind, any items received as part of Magic of the Month Club, any single item that retails over $149, are no refund, no return, no exchange.
Item pricing ia subject to change under the discretion of Pixie Dust Delivery Service, and/or the Walt Disney Company. Merchandise release dates, especially limited edition and special event items, is subject to change at any time.
Preorder Items - Preorders for specific items are filled before any other requests for the same item. Preorders are filled in the order in which payment is received. A preorder is not a guarantee of any item at any time. Items will ship as they become available, and as per above, release dates, prices, and stock availability is all subject to change at any time. If a preordered item becomes unavailable, you will be given alternate options for your purchase, for example - a similar item of the same value, full credit towards other merchandise, or even a full refund.
Substitutions -- there may be times when stock of specific items is not available. When a gift basket order is placed, all items listed on the invoice are subject to change. If a specific item is not available prior to your scheduled delivery date, you will be contacted with alternate choices for the gift basket items.
International orders may be charged an import tax or customs fee upon delivery. Pixie Dust Delivery Service does not determine this fee, nor do we have any control over who does or does not receive a fee for delivery in their country. Pixie Dust Delivery Service takes steps to minimize these charges whenever possible. But there is no way to determine these fees in advance.
Prompt payment is expected on all orders. Because I have had this happen too many times now, any invoice not paid within 48 hours will be cancelled, unless I have agreed to other arrangements and noted it on the invoice at the time the order is placed. Special event merchandise order invoices and invoices for "Items On Hand and Ready To Ship" must be paid within 24 hours. Thank you for understanding.
Please note: just as Disney changes their prices and policies from time to time, prices and policies of Pixie Dust Delivery Service are also subject to change.